The Finmap support team puts all its energy and effort into helping users set up their business accounting as quickly and efficiently as possible and get the most out of our support 😇

So, in order to have a legal way to send our specialists on vacation, we have created these Finmap support service regulations.


▫️ Starter

Type of support: automated support (AI) only.



▫️ Lite

Type of support: hybrid (AI + support team)



▫️ Pro

Type of support: AI + support team + voice communication



▫️ Advanced

Type of support: Senior Support Manager + priority service



▫️ Boss

Type of support: Personal Dedicated Senior Support Manager



👤 Nazar — AI Support Assistant

Nazar is a virtual assistant powered by artificial intelligence, providing primary support to Finmap users. He navigates the knowledge base, responds to frequently asked questions, and helps users quickly find solutions.

Nazar works around the clock — no days off, not even a lunch break 🙂 For more complex issues or when human involvement is needed, he forwards the request to the support team. His main goal is to provide prompt, structured assistance to Finmap users at any time.



Additional consultations

$50/hour — available for all plans except Starter

Format: Google Meet, Zoom, or AnyDesk. You can choose the time yourself using our calendar.


These regulations have been created to ensure a balance between high-quality user service and a healthy work environment for our support team.

Thank you for your understanding!