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The Finmap support team gives maximum effort and energy to its users so that you can set up business money accounting as quickly and efficiently as possible and get the maximum support from us 😇
Therefore, in order to have a legal way to send our specialists on vacation, we have created this Finmap support service manual
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✔️ Free period
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For those who have just started implementing financial accounting and use the free 7 days tariff, our support team offers:
- free recording of individual instructions with case analysis and advice
- сommunication channels: email, online chat with support inside the product
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✔️ Tariff Business Lite
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- free recording of individual instructions with case analysis and advice
- сommunication channels: email, online chat with support within the product
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✔️ Tariff Business Pro
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- сommunication channels: email, online chat with support within the product, online consultation for a month via Zoom, TeamViewer, or AnyDesk
- 1 online consultation per month by voice at a pre-arranged time and day.
The specialist reserves the right to reschedule the call and choose another time in case of high workload. The duration of the consultation is up to 30 minutes - individual instructions for your business niche and company structure
- recording of the consultation with case analysis and advice provided
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✔️ Personal Support service
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This service is chosen by users who need to quickly and efficiently familiarize themselves with the service’s capabilities and get recommendations on how to customize the structure for their business model.
- work format: 7/14 hours of voice consultations at a pre-arranged time and day
- Communication channels: individual group chat for the owner and employees, additionally e-mail, online chat with support within the product
- training of company employees on online calls
- the ability to conduct online consultations via Zoom, Teamviewer or AnyDesk
- recording a consultation with analysis and advice, analyzing specific business cases and creating algorithms for working with Finmap for these cases
- рreparation of individual video and text instructions, if necessary
- if necessary, unused consultations are stored for a month from the date of the service start
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This policy was created to ensure a balance between high-quality user experience and a healthy work environment for our support team.
Thank you for your understanding!ㅤ
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