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Finmap's customer support service regulations
The Finmap support team puts all its energy and effort into helping users set up their business accounting as quickly and efficiently as possible and get the most out of our support 😇
So, in order to have a legal way to send our specialists on vacation, we have created these Finmap support service regulations.
Starter
Type of support: automated support (AI) only.
- AI responses based on a knowledge base.
- Responses moderated by a support manager once every 3 days.
- Consultations — not provided.
Lite
Type of support: hybrid (AI + support team)
- AI responds, and a support department specialist connects if necessary.
- Responses are moderated by a support manager on a daily basis.
- Consultations — not provided.
Pro
Type of support: AI + support team + voice communication
- 1 consultation per month (up to 30 minutes) via Zoom or Google Meet.
- If necessary, connection via AnyDesk.
- Chat support from support managers.
Advanced
Type of support: Senior Support Manager + priority service
- 2 consultations per month (30 minutes each) via Zoom or Google Meet.
- If necessary, connection via AnyDesk.
- Priority processing of requests with the involvement of a Senior Support Manager.
AI Support Assistant
Nazar is a virtual assistant powered by artificial intelligence, providing primary support to Finmap users. He navigates the knowledge base, responds to frequently asked questions, and helps users quickly find solutions.
Nazar works around the clock — no days off, not even a lunch break :) For more complex issues or when human involvement is needed, he forwards the request to the support team. His main goal is to provide prompt, structured assistance to Finmap users at any time.
Additional consultations
$50/hour — available for all plans except Starter
- Assistance with setting up integrations with banks.
- Training new team members.
- Analyzing technical requests regarding analytics, filter settings, multi-currency issues, and other individual requests.
Format: Google Meet, Zoom, or AnyDesk. You can choose the time yourself using our calendar.
These regulations have been created to ensure a balance between high-quality user service and a healthy work environment for our support team.
Thank you for your understanding!